Foreign Exchange Noida Sector 62 Moneytransfer Services Noida 62, Sector 18 Noida B35, P6, Ocean Complex, Sector 18, Noida, Noida Sector 62 Noida, Block B, Industrial Area, Sector 62, Noida, Uttar Pradesh, 201309, India, Noida, Uttar Pradesh
Permanent
Full time
Work from office
BPO / Call Center
Key Responsibilities:
•â â Lead and manage a team of international sales agents to achieve targets and KPIs.
•â â Oversee and analyze team performance, addressing challenges related to Shrinkage, Attrition, SLA, KRAs, and KPIs.
•â â Conduct regular coaching, feedback, and training sessions for the team to optimize productivity.
•â â Drive *hardcore sales* efforts while maintaining a strong focus on customer satisfaction.
•â â Ensure compliance with company processes and standards.
•â â Collaborate with leadership to develop strategies for enhancing sales performance.
Required Qualifications & Skills:
•â â Education: Intermediate/Graduate/Postgraduate in any discipline.
•â â Experience: Minimum 2 years as a Supervisor or Team Leader in International Sales (US/UK preferred).
•â â Strong understanding of sales processes, metrics, and team management.
•â â Proven expertise in handling sales-related KPIs, SLAs, and team performance.
•â â Exceptional Communication and Interpersonal skills.
•â â Experience in Hardcore Sales, particularly in US/International markets.