Customer Support

Key Responsibilities

• Manage a high volume of incoming calls and provide exceptional service to customers.
• Identify and assess customer needs to ensure satisfaction and build long-term relationships.
• Deliver accurate and complete information using the right tools and methods.
• Meet individual and team sales targets, as well as call handling quotas.
• Address customer complaints, offer timely solutions, and follow up to ensure resolution.
• Maintain records of customer interactions, process accounts, and file relevant documentation.
• Follow communication guidelines, policies, and procedures while taking extra steps to engage customers.
• Actively contribute to team goals by supporting and collaborating with colleagues.

Requirements

• Education: High school diploma, graduate, undergraduate, or candidates with a one-year diploma are eligible.
• Skills:
• Comfortable in English with average communication skills.
• Strong phone handling skills and active listening abilities.
• Familiarity with CRM systems and best practices.
• Customer-focused mindset and ability to adapt to various customer personalities.
• Excellent communication, multitasking, and time-management skills.
• Additional Requirements:
• Candidates must be comfortable with rotational shifts.
• Proven track record of meeting or exceeding quotas is a plus.