Email and Chat process

International Email and Chat Process Executive

Company: ITM Recruitment Services

Join the hiring process for an international support team through ITM Recruitment Services. Candidate sourcing location: Siliguri, West Bengal. Final joining location: Jaipur, Rajasthan.

Salary: ?20,000??26,000 per month. Final salary is subject to interview, skills, and employer confirmation.

Role: Respond to customer emails and chat messages using approved process guidelines.

Responsibilities: Follow the process guide, update ticket status, and keep communication professional. Daily work focuses on guide customers through approved support steps, using accurate information and calm handling, through non-voice support queues, with attention to clear case documentation while assisting with basic troubleshooting requests and updating case notes after each interaction.

Requirements: Candidates should be ready to work full-time in Jaipur after selection and training instructions.

Work details: Full-time, office-based role in Jaipur. Exact shift and weekly-off details will be shared during selection.

Interview and relocation: The first interview can be conducted online across India; selected candidates must report to Jaipur to join. The stated relocation support includes a flight ticket and hotel stay for the first 10 days, arranged by the company.

Contact: Kajal ? 9311304723