Email and Chat process

International Email and Chat Process Executive

Company: ITM Recruitment Services

Applications are open for candidates interested in international customer support. Candidate sourcing location: Bhubaneswar, Odisha. Final joining location: Jaipur, Rajasthan.

Salary: ?30,000??38,000 per month. Final salary is subject to interview, skills, and employer confirmation.

Role: Respond to customer emails and chat messages using approved process guidelines.

Responsibilities: Coordinate with teammates when required and provide clear updates on open cases. Daily work focuses on review customer requests and identify next actions, using approved process guidelines, through non-voice support queues, with attention to service quality standards while assisting with billing-related questions where applicable and updating case notes after each interaction.

Requirements: English communication and the ability to follow written process steps are required for this role.

Work details: The role is full-time at the Jaipur work location. Shift timings will be confirmed by the hiring team.

Interview and relocation: Virtual interviews are open to applicants nationwide. Jaipur, Rajasthan is the required joining location. The hiring brief provides for a company-arranged flight ticket and 10 days of hotel accommodation for relocation.

Contact: Pooja ? 8745829825