Email and Chat process

International Email and Chat Process Executive

Company: ITM Recruitment Services

Applications are open for candidates interested in international customer support. Candidate sourcing location: Ranchi, Jharkhand. Final joining location: Jaipur, Rajasthan.

Salary: ?26,000??35,000 per month. Final salary is subject to interview, skills, and employer confirmation.

Role: Respond to customer emails and chat messages using approved process guidelines.

Responsibilities: Review the issue, explain the next step, and pass complex cases to the correct team. Daily work focuses on resolve account access questions, using clear and simple English, through written support tickets, with attention to professional communication while assisting with billing-related questions where applicable and updating case notes after each interaction.

Requirements: English communication and the ability to follow written process steps are required for this role.

Work details: This is an office-based position in Jaipur with full-time working hours and process-based shift allocation.

Interview and relocation: Virtual interviews are open to applicants nationwide. Jaipur, Rajasthan is the required joining location. The stated relocation support includes a flight ticket and hotel stay for the first 10 days, arranged by the company.

Contact: Pooja ? 8745829825