Email and Chat process

International Email and Chat Process Executive

Company: ITM Recruitment Services

ITM Recruitment Services is inviting applications for this customer support role. Candidate sourcing location: Lucknow, Uttar Pradesh. Final joining location: Jaipur, Rajasthan.

Salary: ?18,000??24,000 per month. Final salary is subject to interview, skills, and employer confirmation.

Role: Respond to customer emails and chat messages using approved process guidelines.

Responsibilities: Follow the process guide, update ticket status, and keep communication professional. Daily work focuses on update case notes after each interaction, using a polite and professional tone, through live chat, with attention to correct information sharing while assisting with product or service questions and following the assigned escalation process.

Requirements: Clear English communication, careful reading, and willingness to learn the process are required.

Work details: Selected candidates must work from the Jaipur office; process-specific schedules will be explained before joining.

Interview and relocation: The first interview can be conducted online across India; selected candidates must report to Jaipur to join. For this hiring campaign, the company will provide a flight ticket and hotel accommodation for the first 10 days after selection.

Contact: Anjali ? 9211977837