Email and Chat process

International Email and Chat Process Executive

Company: ITM Recruitment Services

The recruitment team is accepting applications for the role described below. Candidate sourcing location: Coimbatore, Tamil Nadu. Final joining location: Jaipur, Rajasthan.

Salary: ?24,000??32,000 per month. Final salary is subject to interview, skills, and employer confirmation.

Role: Respond to customer emails and chat messages using approved process guidelines.

Responsibilities: Coordinate with teammates when required and provide clear updates on open cases. Daily work focuses on guide customers through approved support steps, using a polite and professional tone, through written support tickets, with attention to professional communication while assisting with billing-related questions where applicable and following the assigned escalation process.

Requirements: English communication and the ability to follow written process steps are required for this role.

Work details: The final work location is Jaipur, Rajasthan. Candidates should be comfortable with relocation after selection.

Interview and relocation: Virtual interviews are open to applicants nationwide. Jaipur, Rajasthan is the required joining location. For this hiring campaign, the company will provide a flight ticket and hotel accommodation for the first 10 days after selection.

Contact: Pinki ? 7065982582