Salary
₹22,000.00 - ₹35,000.00 / Month
Industry
BPO / Call Center
Language
Good communication skills in english
Interview Scheduling
Face-to-face interview
About Job
Job Title: BPO Executive (Female Only)
Location: 9F, First Floor, Kamla Nagar, Delhi
Working Hours: Monday to Saturday, 9:30 AM to 6:30 PM (Sunday Fixed Off)
Salary: Up to ₹35,000 in hand + Incentives
Job Summary:
We are hiring a BPO Executive (Voice Process) for a B2B profile, responsible for connecting with business owners and providing detailed information about available courses and workshops. This is a non-target, non-sales role, focused on delivering accurate information through professional communication.
Key Responsibilities:
- Handle voice-based communication with business owners.
- Share detailed information about available courses and workshops.
- Address queries professionally and guide customers effectively.
- Manage follow-ups, call logs, and reminders accurately.
- Coordinate with internal teams to ensure smooth customer interaction.
- Build a positive rapport with business owners to encourage long-term engagement.
- Ensure a high level of customer satisfaction through clear and courteous conversations.
- Maintain and update customer databases regularly with correct information.
- Identify common customer concerns and communicate feedback to the team for improvement.
- Follow standard calling scripts and communication guidelines.
Requirements:
- Graduation in any discipline.
- Minimum 1 year of experience in telecalling or BPO (domestic and/or international).
- Excellent verbal communication skills in English.
- Comfortable with voice-based B2B communication.
- Ability to clearly provide course and workshop details to business owners.
- No sales targets and no convincing skills required—focus is on informative, quality interaction.
- Age Criteria: Female candidates below 37 years of age can apply.
Additional Details:
- Gender Preference: Female candidates only
- Process Type: B2B – Voice Process (Informative Support)