BPO Executive

Job Title: BPO Executive (Female Only)

Location: 9F, First Floor, Kamla Nagar, Delhi

Working Hours: Monday to Saturday, 9:30 AM to 6:30 PM (Sunday Fixed Off)

Salary: Up to ₹35,000 in hand + Incentives

Job Summary:

We are hiring a BPO Executive (Voice Process) for a B2B profile, responsible for connecting with business owners and providing detailed information about available courses and workshops. This is a non-target, non-sales role, focused on delivering accurate information through professional communication.

Key Responsibilities:

• Handle voice-based communication with business owners.
• Share detailed information about available courses and workshops.
• Address queries professionally and guide customers effectively.
• Manage follow-ups, call logs, and reminders accurately.
• Coordinate with internal teams to ensure smooth customer interaction.
• Build a positive rapport with business owners to encourage long-term engagement.
• Ensure a high level of customer satisfaction through clear and courteous conversations.
• Maintain and update customer databases regularly with correct information.
• Identify common customer concerns and communicate feedback to the team for improvement.
• Follow standard calling scripts and communication guidelines.

Requirements:

• Graduation in any discipline.
• Minimum 1 year of experience in telecalling or BPO (domestic and/or international).
• Excellent verbal communication skills in English.
• Comfortable with voice-based B2B communication.
• Ability to clearly provide course and workshop details to business owners.
• No sales targets and no convincing skills required—focus is on informative, quality interaction.
• Age Criteria: Female candidates below 37 years of age can apply.

Additional Details:

• Gender Preference: Female candidates only
• Process Type: B2B – Voice Process (Informative Support)