Customer Support Executive

Gender

Both (Male/Female)

Language

Average communication skills in english

Interview Scheduling

Face-to-face interview

About Job

Job Title: Customer Relationship Manager (Service) Department: Customer Relationship Team (CRT) – Inbound Voice Process Location: Vashi, Navi Mumbai Openings: 50 Positions Experience: Fresher to 5 Years Salary: ₹2.00 LPA – ₹3.50 LPA Qualification: Graduate (Full-time or Part-time) Job Description: We are hiring Customer Relationship Managers for our Service vertical, handling inbound customer queries via voice process. The role involves addressing customer concerns, delivering prompt resolutions, and ensuring customer satisfaction through professional communication and service excellence. Key Responsibilities: • Manage inbound voice-based customer queries and service requests • Ensure timely and effective resolution of issues • Maintain high service standards and customer satisfaction • Document interactions and update customer records accurately • Work collaboratively across verticals: CRT, RIO, and E-Channel Shift Details: • Work Mode: Work from Office • Shift Timing (Rotational): o Male candidates: Round-the-clock rotational shifts o Female candidates: Day rotational shifts only (till 8:30 PM) o Fixed Shift (RIO): 10:00 AM – 7:30 PM o Fixed Shift (E-Channel): 9:30 AM – 7:30 PM • Working Days: 5 days a week • Week Off: 2 rotational offs Requirements: • Strong verbal communication in English & Hindi • Customer-centric attitude and problem-solving skills • Basic computer knowledge and data entry skills 📩 Interested candidates may send their resume to: hr@hirewala.com

Interview Process

Speak with the Employer