International Voice process

We are currently hiring for the role of Customer Service Advisor – US E-Commerce Process (Voice) for our Jaipur (RIICO) location. If you are passionate about customer interaction and want to grow your career in an international BPO environment, this opportunity is for you!

Role Overview

As a Customer Service Advisor, you will be responsible for handling customer queries related to E-commerce retail services for the US market. You will play a key role in delivering exceptional customer experiences by providing timely and effective resolutions.

Key Responsibilities

• Handle inbound customer calls related to online retail services

• Assist customers with order-related queries such as cancellations, refunds, returns, and payments

• Deliver professional, empathetic, and customer-focused support

• Ensure high-quality service standards and customer satisfaction

• Accurately document customer interactions in the system

Eligibility Criteria

• Minimum 1 year of experience in BPO customer service (Retail / Airline / Insurance preferred)

• Excellent English communication skills (verbal & written)

• Strong problem-solving and customer handling skills

• Ability to work in a fast-paced and dynamic environment

What We Offer

• Opportunity to work with a leading global organization

• Exposure to international customer service standards

• Structured training program with hands-on learning

• Career growth and development opportunities

• Supportive and professional work environment

Training Program

• Comprehensive process training

• Live call handling with expert support during the nesting phase

• Continuous learning and development

Location: Jaipur (RIICO)

If you are interested in this opportunity, feel free to reply to this email or share your updated resume.