Voice Process Executive

An International Voice Process Executive handles inbound or outbound calls from global customers to resolve queries, provide support, or conduct sales. Key responsibilities include ensuring high customer satisfaction, maintaining accurate records, and meeting KPIs. Requires excellent English communication, familiarity with CRMs, and capability for night shifts

Key Job Responsibilities

• Customer Support: Handle inbound and outbound calls, resolving queries related to technical issues, billing, or services, as described in the Expertia AI job description.
• Communication: Maintain high-quality conversations with international clients (US/UK/others), ensuring clear communication and professionalism.
• Data Management: Accurately log call details, customer information, and actions taken into CRM systems.
• Target Achievement: Meet daily KPIs, including average handling time, first-call resolution, and customer satisfaction scores.
• Problem-Solving: Utilize critical thinking to troubleshoot customer issues effectively.

Required Skills and Qualifications

• Language Skills: Exceptional verbal and written English communication (often required to handle international accents).
• Experience: Previous experience in international BPO/call center, specifically in US/UK processes, is highly preferred.
• Technical Skills: Basic computer proficiency (MS Office, CRM tools).
• Flexibility: Willingness to work in night shifts or rotational shifts.
• Soft Skills: Strong interpersonal skills, patience, and ability to work under pressure. +

Job Type: Full-time

Pay: Up to ₹600,000.00 per year

Application Question(s):

• What is your current location?
• What is your current package?
• What is your notice period?

Experience:

• International voice process(mandatory): 2 years (Required)

Work Location: Remote