Collection recovery agent

A Collection Agent’s chief responsibility is to obtain payment owed to their employer. To do so, they perform Collection Agent job duties, which include:

• Using computer software and databases to locate customers who have moved
• Discussing debts with customers and creating a payment plan that allows them to pay what they owe
• Collecting payments via credit card or direct debit via phone
• Negotiating settlements to accept a percentage of the debt
• Logging every contact attempt and the outcome of the contact
• Removing settled debts and deceased individuals from records
• Updating credit files when debts are satisfied
• Beginning legal proceedings, such as foreclosure or repossession, when debts can’t be settled