Call Quality Analyst

Call Quality Analyst ? Recovery Process

Draft location: Janpath, Jaipur. Full-time, office-based role in loan recovery and customer account support.

• Key responsibility: help resolve payment confirmation and account reconciliation queries..
• You will be expected to check repayment commitments and record the agreed next steps..
• The selected candidate will monitor assigned portfolio activity and prepare clear status reports..
• The role focuses on prepare daily call outcome summaries for the collection team..

Focus: customer dispute handling. Relevant collection or banking experience preferred; graduation preferred.

Proposed salary: ?16,767??17,933 per month. Actual vacancy, worksite, salary and eligibility must be confirmed by the employer before publishing.