Call Quality Analyst

Call Quality Analyst ? Recovery Process

Draft location: Janpath, Jaipur. Full-time, office-based role in loan recovery and customer account support.

• Key responsibility: prepare daily call outcome summaries for the collection team..
• You will be expected to follow approved scripts and fair collection practices..
• The selected candidate will review overdue instalment records and arrange follow-up calls..
• The role focuses on escalate customer complaints through approved channels..

Focus: CRM record accuracy. Relevant collection or banking experience preferred; graduation preferred.

Proposed salary: ?19,267??20,516 per month. Actual vacancy, worksite, salary and eligibility must be confirmed by the employer before publishing.