Call Quality Analyst

Call Quality Analyst ? Recovery Process

Draft location: Galta Gate, Jaipur. Full-time, office-based role in loan recovery and customer account support.

• Key responsibility: review call quality and suggest process improvements..
• You will be expected to update CRM notes after each customer conversation..
• The selected candidate will track pending cases and share progress with the team..
• The role focuses on coordinate with back-office staff for payment receipt updates..

Focus: loan account verification. Relevant collection or banking experience preferred; graduation preferred.

Proposed salary: ?19,692??20,941 per month. Actual vacancy, worksite, salary and eligibility must be confirmed by the employer before publishing.