Email Chat Process Jobs in Lucknow – Job Description

Job Overview

We are hiring enthusiastic and customer-focused candidates for Email Chat Process Jobs in Lucknow. Freshers and experienced candidates are welcome to apply. In this role, you will assist customers through email and live chat by resolving queries, providing accurate information, and ensuring a high level of customer satisfaction. Companies in Lucknow are hiring for customer support, non-voice process, email support, and chat support roles with attractive salary packages.

Key Responsibilities

• Respond to customer queries via email and live chat.
• Resolve customer complaints professionally and efficiently.
• Maintain accurate customer records in CRM systems.
• Ensure quick response time and high customer satisfaction.
• Follow company policies and quality standards.
• Escalate unresolved issues to the appropriate department.
• Meet daily productivity, quality, and typing accuracy targets.

Eligibility Criteria

• 12th Pass, Graduate, or Undergraduate candidates can apply.
• Freshers and experienced candidates are welcome.
• Good English communication skills.
• Basic computer knowledge and typing skills.
• Customer-focused attitude with problem-solving abilities.
• Willingness to work in rotational shifts if required.

Required Skills

• Email Support
• Chat Support
• Customer Service
• English Communication
• Typing Skills
• MS Office
• CRM Knowledge
• Problem Solving
• Active Listening
• Time Management
• Teamwork

Salary & Benefits

• Salary: ₹18,000 – ₹35,000 per month (depending on experience and company).
• Performance incentives and bonuses.
• Paid training for freshers.
• Career growth opportunities.
• PF, ESI, Health Insurance, and other employee benefits as per company policy.
• Flexible and rotational shift opportunities.

Job Location

Lucknow, Uttar Pradesh

Apply for Email Chat Process Jobs in Lucknow

Explore the latest Email Chat Process Jobs in Lucknow on ITM Recruitment. Apply online for verified non-voice process, email support, live chat support, customer service, and back-office customer support jobs. Freshers and experienced candidates can apply today and start a successful career in customer support.