Customer Support

Customer Support Executive – Payday / Short-Term Loans

Key Job Responsibilities

- Handle customer queries related to payday loans, short-term personal loans and fintech lending through calls and other support channels.

- Assist customers with loan applications, loan status, disbursement, repayment and due-date related queries.

- Explain loan terms, repayment schedules, charges and processes clearly and accurately.

- Resolve customer complaints and service issues within defined TAT and SLA.

- Coordinate with Credit, Operations, Verification and Collections teams for timely issue resolution.

- Maintain accurate records of customer interactions, complaints and resolutions in CRM.

- Ensure professional, compliant and customer-friendly communication as per company policies.

- Follow customer service, KYC, lending and data privacy guidelines while handling customer interactions.

SEO Keywords

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