Call Quality Analyst

ITM recruitment service
Posted 2 hours ago
Location

Sector 61, Gurugram, Haryana

Job Type

Permanent

Employment

Full time

Work Area

Field job

Age

18 - 35

Monthly Salary Range
₹15,000 - ₹27,000
Education 12th Pass
Experience 3 years
Language Required Excellent communication skills in english
Gender Preference Both

Industry

BPO / Call Center

Interview Process

Video interview
3 rounds of interview

Job Description

Call Quality Analyst – Sector Gurgaon 14, Gurugram

Role: Call Quality Analyst

Location: Sector Gurgaon 14, Gurugram, Haryana

Salary: ₹15,000–₹27,000 per month (illustrative range; employer must confirm).

Experience: Both (Fresher | Experienced). Freshers and experienced candidates may apply.

Education: 12th Pass or equivalent, subject to employer requirements.

Work mode: Field job.

Responsibilities: Maintain records, verify and update data, process customer requests, use spreadsheets/CRM tools and follow data-accuracy guidelines.

Skills: Typing accuracy, attention to detail and basic MS Office skills.

Important: This is a draft template for employer verification. Confirm the actual vacancy, salary, work mode, shift, incentives and interview details before publishing.